Privacy Policy

Angermann Goddard & Loyd Ltd (AGL) complies with the new General Data Protection Regulation (GDPR) which comes into effect on 25th May 2018.

This Privacy Policy sets out how Angermann Goddard Loyd Ltd (AGL) handle the personal information you provide to us and what we learn about you from your visit to our website. It applies to any AGL site where this Privacy Policy appears in the footer and to any other services provided by AGL where this Privacy Policy is referenced. This Privacy Policy is effective from 24 May 2018.

By using this website, you are agreeing to the terms of this Privacy Policy and you are consenting to our collection, use, disclosure, retention, and protection of your personal information as described in this Privacy Policy. If you have any queries regarding this policy or complaints about our use of your information, please contact us and we will do our best to deal with your complaint or query as soon as possible.

What is your relationship with us?

The type of data we collect and the way we process it depends on your relationship with us. You may fall into one or more of the following categories. Please see below to see the type of personal data processed, how it is processed and under what lawful basis.

  • Visitors to our website;
  • Individuals who contact us either via our website or by email, phone or letter;
  • Clients who use our services;
  • Agency applicants;
  • Individuals who subscribe to receive our marketing communications;
  • Tenants/residents of properties we manage;
  • Current and former employees and workers;
  • Job applicants and Suppliers
Information which we obtain about you 

We will collect and process the following data about you:

Information you give us

This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. We will collect information using our website, including any information submitted through the “contact us” page on this website. Further information will be collected when you engage with us to use our services or make enquiries as to the services provided. The information you give us may include your name, address, e-mail address and other information relevant to the reason you are contacting us.

Information we collect

With regard to each of your visits to our site we will automatically collect the following information:

(i) technical information including the Internet Protocol (IP) address in non-identifiable form; browser type, version, and language; browser plug-in types and versions; location information; and the full Uniform Resource Locators (URL).

We collect the following information when you subscribe to our services: your email address; the page you subscribed from; and the time zone and location (in non-identifiable form) in which you are located.

We collect the following information when you call our offices: the date, time and duration of the call; other information obtained through our lead reporting software such as IP address and keywords searched.

Information we receive from other sources.

This is information we receive about you from third parties in order to allow us to provide our services to you. We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, credit reference agencies) and on certain occasions gain information from these third parties that supplements the information we have already received directly from you. We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

We do not gather any more information about those visiting our site (“User”) and engaging us for our services, without their knowledge, active participation, and permission than as is set out in this Privacy Policy. We do not usually collect sensitive personal data (as defined under the Data Protection Act 1998) unless there is a clear reason for doing so.

What we do with your information

We may use your personal information you supply to us in the following ways:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to keep you informed of any activities undertaken by us which we believe may be of interest to you and this use may include sending you email and postal marketing from time to time. If you do not wish to receive marketing messages please notify us by email at the address at the top of this Privacy Policy. At the time of collecting your data and each time we send you marketing information, we will provide an opportunity for you to unsubscribe from receiving this information from us. However, we will keep a record of your information on an “Unsubscribed list” to make sure we do not contact you again.
  • to ensure that content from our site is presented in the most effective manner for you and for your computer; and
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Disclosure of your information

It may be necessary for us to share your personal information with other parties. You agree that we have the right to share your personal information with:

  • any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 and any joint venture;
  • selected third parties including business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you, or where the third party is providing services on our behalf; and
  • other third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation.
Security of Personal Data

We are subject to UK law and the Data Protection Act 2018. We will ensure your information is safe and managed appropriately. Personal identifiable information (“Personal Data”) is stored on our servers and is not publicly accessible.

In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

AGL understands the importance of protecting your information and so provides relevant protection when you send your information to us over the internet. While we take the necessary steps to make your information safe, please keep in mind that no method of transmission of data over the internet is 100% secure, however we shall notify you if there is a data breach which is likely to result in a high risk to your rights and freedoms.

Transmission of Personal Information outside EEA

At present we do not transfer outside of the European Economic Area (“EEA”) any of the information that you provide to us. However, information is stored on our servers which may from time to time be located in countries outside of the EEA, which may not offer equivalent levels of personal data protection. It may also be necessary in the future for us to share information with our business partners located outside of the EEA. Countries outside the EEA may not always have strong data protection laws. Whenever your information is transferred outside of the EEA we will always take steps to ensure that your information is used by third parties in accordance with this Policy and that it is kept secure. If you do not consent to this transfer, then it may not be possible to provide you with our services and you should contact us directly to discuss this matter.

Legal Disclosure

In some cases, we may be required to disclose your personal information to comply with legal requirements and requests from government agencies.


Our website uses cookies. A “cookie” is a file that is sent to your computer by a website and automatically saved on your computer by your web browser (e.g. “Internet Explorer”). Each time you request a page from the website, your web browser sends this cookie back to the website server.

We use cookies to:

  • recognise and track which parts of our website you visit when you are using our website; and
  • customise your experience of our website.

More information about cookies and our use of them can be found in our Cookie Policy.

By using our website without disabling cookies you are consenting to our use of cookies as described in this policy.

IP addresses

Our website logs your IP address and other information about your computer for administrative and security reasons and to collate statistical (non-personal) information about the use of our website.

Updates to Privacy Policy

We may update this Policy at any time without notice - any changes will be notified to you using the email address you have given us and/or by an announcement on this website. Your continued use of this website, following the posting of changes to these terms, will be deemed as your acceptance to these changes. This version was last updated on 24 May 2018.

Controlling your personal information

Once we have collected your information we will continue to store it only for as long as is necessary for the fulfilling of the purposes specified in this policy or as otherwise required by applicable law or regulation. You may choose to control the content or use of your personal information by asking us to:

  • Rectify inaccurate personal information
  • Send to you a copy of the personal information that we hold about you in a commonly    used format such as a word document or compact disc
  • Erase personal information which you would no longer like us to store
  • Tell you the names of the third parties to whom your information has been shared with
Keeping records

We shall keep records of our information collecting practices for as long as required in accordance with legal requirements and tax and accounting rules and processing.

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